Frequently Asked Questions

Everything you need to know about bringing Serax design into your home.

Where does Serax ship to and what are the costs?

We offer international shipping across Europe, North America, and Asia. Shipping costs are calculated at checkout based on the weight of your order and your specific location.

How should I care for my Serax ceramics and glassware?

Most of our collections are dishwasher safe, but we recommend hand-washing delicate hand-painted items or thin glassware to preserve their finish and longevity.

What is your return policy for home decor items?

You can return any unused items in their original packaging within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

Are your products handmade and unique?

Yes, many Serax products are handcrafted by artisans. This means slight variations in color, texture, and shape are natural characteristics that make each piece unique.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL.

How do I track my order once it has been placed?

Once your order is dispatched, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery progress.