Returns & Exchanges

At SERAX, we want you to be completely satisfied with your design pieces; if a product doesn't meet your expectations, you can return it within 30 days of delivery. Please ensure all items are in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack with Care

Securely place the items in their original SERAX packaging, including all protective inserts to prevent breakage during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing